CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,124
Number Title Author Date Votes Views
Notice
❗[Notice]Lunar New Year Holiday Jan. 29-Feb. 2, 2022❗
soomcsm | 2022.01.28 | Votes 0 | Views 1
soomcsm 2022.01.28 0 1
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 149
soomcs 2019.03.22 0 149
412
Secret [A/S Inquiry] order #NA282098USM
ba**rica | 2022.01.27 | Votes 0 | Views 2
ba**rica 2022.01.27 0 2
Secret Re:order #NA282098USM
so**csm | 2022.01.27 | Votes 0 | Views 3
so**csm 2022.01.27 0 3
Secret Re:Re:order #NA282098USM
ba**rica | 2022.01.28 | Votes 0 | Views 2
ba**rica 2022.01.28 0 2
New Secret Re:Re:Re:order #NA282098USM
so**csm | 2022.01.28 | Votes 0 | Views 2
so**csm 2022.01.28 0 2
411
Secret [PAYMENT Inquiry] Order numberNA285816USG
Jo**e | 2022.01.24 | Votes 0 | Views 3
Jo**e 2022.01.24 0 3
Secret Re:Order numberNA285816USG
so**csm | 2022.01.25 | Votes 0 | Views 3
so**csm 2022.01.25 0 3
410
Secret [SHIPPING Inquiry] Shipping instructions for order
Su**rCake | 2022.01.21 | Votes 0 | Views 2
Su**rCake 2022.01.21 0 2
Secret Re:Shipping instructions for order
so**csm | 2022.01.21 | Votes 1 | Views 2
so**csm 2022.01.21 1 2
409
Secret [SHIPPING Inquiry] Shipping instructions
Su**rCake | 2022.01.20 | Votes 0 | Views 2
Su**rCake 2022.01.20 0 2
Secret Re:Shipping instructions
so**csm | 2022.01.20 | Votes 0 | Views 3
so**csm 2022.01.20 0 3
408
Secret [PAYMENT Inquiry] Extra Shipping Paid 🙂
Li**ana Di Sora | 2021.12.13 | Votes 0 | Views 2
Li**ana Di Sora 2021.12.13 0 2
Secret Re:Extra Shipping Paid 🙂
so**csm | 2021.12.13 | Votes 0 | Views 1
so**csm 2021.12.13 0 1
407
Secret [SHIPPING Inquiry] deralin4@aol.com
Tr**y W | 2021.11.20 | Votes 0 | Views 4
Tr**y W 2021.11.20 0 4
Secret Re:deralin4@aol.com
so**csm | 2021.11.21 | Votes 0 | Views 1
so**csm 2021.11.21 0 1
406
Secret [ORDER Inquiry] Extra Shipping Paid 🙂
Li**ana Di Sora | 2021.11.10 | Votes 0 | Views 2
Li**ana Di Sora 2021.11.10 0 2
Secret Re:Extra Shipping Paid 🙂
so**csm | 2021.11.10 | Votes 0 | Views 2
so**csm 2021.11.10 0 2
405
Secret [ORDER Inquiry] Extra Shipping Paid 🙂
Li**ana Di Sora | 2021.10.15 | Votes 0 | Views 3
Li**ana Di Sora 2021.10.15 0 3
Secret Re:Extra Shipping Paid 🙂
so**csm | 2021.10.15 | Votes 0 | Views 1
so**csm 2021.10.15 0 1
404
Secret [ORDER Inquiry] Order not showing up in account
Li**ana Di Sora | 2021.09.07 | Votes 0 | Views 3
Li**ana Di Sora 2021.09.07 0 3
Secret Re:Order not showing up in account
so**csm | 2021.09.07 | Votes 0 | Views 3
so**csm 2021.09.07 0 3
Secret Re:Re:Order not showing up in account
Li**ana Di Sora | 2021.09.07 | Votes 0 | Views 3
Li**ana Di Sora 2021.09.07 0 3
Secret Re:Re:Re:Order not showing up in account
so**csm | 2021.09.07 | Votes 0 | Views 2
so**csm 2021.09.07 0 2
403
[PRODUCT Inquiry] Little Fair Uni
Ne** | 2021.09.06 | Votes 0 | Views 13
Ne** 2021.09.06 0 13
Secret Re:Little Fair Uni
so**csm | 2021.09.06 | Votes 0 | Views 1
so**csm 2021.09.06 0 1