CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,159
Number Title Author Date Votes Views
Notice
[Notice] Holiday Notice Jun. 6(Mon.), 2022
soomcsm | 2022.06.03 | Votes 0 | Views 24
soomcsm 2022.06.03 0 24
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 181
soomcs 2019.03.22 0 181
426
Secret [ORDER Inquiry] Order #NA287435USM
Kr**hsara Kraisathianpaisal | 2022.06.18 | Votes 0 | Views 2
Kr**hsara Kraisathianpaisal 2022.06.18 0 2
Secret Re:Order #NA287435USM
so**csm | 2022.06.20 | Votes 1 | Views 3
so**csm 2022.06.20 1 3
425
Secret [PRODUCT Inquiry] Doll Carrier Zip Bag
Xe**s | 2022.05.31 | Votes 0 | Views 2
Xe**s 2022.05.31 0 2
Secret Re:Doll Carrier Zip Bag
so**csm | 2022.05.31 | Votes 1 | Views 3
so**csm 2022.05.31 1 3
424
Secret [SHIPPING Inquiry] wordly.maru@gmail.com
Se**ar | 2022.05.23 | Votes 0 | Views 2
Se**ar 2022.05.23 0 2
Secret Re:wordly.maru@gmail.com
so**csm | 2022.05.24 | Votes 0 | Views 1
so**csm 2022.05.24 0 1
423
Secret Order status NA285753USG - I am moving
Re**Creations | 2022.04.25 | Votes 0 | Views 2
Re**Creations 2022.04.25 0 2
Secret Re:Order status NA285753USG - I am moving
so**csm | 2022.04.25 | Votes 0 | Views 2
so**csm 2022.04.25 0 2
422
Secret [PRODUCT Inquiry] Next Fir Preorder?
bm**bee | 2022.04.22 | Votes 0 | Views 3
bm**bee 2022.04.22 0 3
Secret Re:Next Fir Preorder?
so**csm | 2022.04.22 | Votes 0 | Views 2
so**csm 2022.04.22 0 2
421
Secret [ORDER Inquiry] Urgent Order #NA285753USG need to change shipping address
Re**Creations | 2022.04.19 | Votes 0 | Views 2
Re**Creations 2022.04.19 0 2
Secret Re:Urgent Order #NA285753USG need to change shipping address
so**csm | 2022.04.19 | Votes 0 | Views 1
so**csm 2022.04.19 0 1
Secret Re:Urgent Order #NA285753USG need to change shipping address
Re**Creations | 2022.04.20 | Votes 0 | Views 3
Re**Creations 2022.04.20 0 3
Secret Re:Re:Urgent Order #NA285753USG need to change shipping address
so**csm | 2022.04.20 | Votes 0 | Views 2
so**csm 2022.04.20 0 2
420
Secret [PAYMENT Inquiry] Payment Help.
S* | 2022.04.15 | Votes 0 | Views 2
S* 2022.04.15 0 2
Secret Re:Payment Help.
so**csm | 2022.04.15 | Votes 0 | Views 1
so**csm 2022.04.15 0 1
419
Secret [PRODUCT Inquiry] Humpty-dumpty
ni**towl | 2022.04.14 | Votes 0 | Views 3
ni**towl 2022.04.14 0 3
Secret Re:Humpty-dumpty
so**csm | 2022.04.14 | Votes 1 | Views 5
so**csm 2022.04.14 1 5
Secret Re:Humpty-dumpty
so**csm | 2022.04.15 | Votes 1 | Views 3
so**csm 2022.04.15 1 3
Secret Re:Re:Humpty-dumpty
ni**towl | 2022.04.15 | Votes 0 | Views 4
ni**towl 2022.04.15 0 4
Secret Re:Re:Re:Humpty-dumpty
so**csm | 2022.04.15 | Votes 1 | Views 3
so**csm 2022.04.15 1 3
418
Secret [ETC] Cannot login
Si**o Pihlajamaki | 2022.04.12 | Votes 0 | Views 2
Si**o Pihlajamaki 2022.04.12 0 2
Secret Re:Cannot login
so**csm | 2022.04.13 | Votes 1 | Views 3
so**csm 2022.04.13 1 3
Secret Re:Re:Cannot login
Si**o Pihlajamaki | 2022.04.13 | Votes 0 | Views 2
Si**o Pihlajamaki 2022.04.13 0 2
Secret Re:Re:Re:Cannot login
so**csm | 2022.04.13 | Votes 0 | Views 1
so**csm 2022.04.13 0 1
417
Secret [ETC] Question
ni**towl | 2022.04.12 | Votes 0 | Views 2
ni**towl 2022.04.12 0 2
Secret Re:Question
so**csm | 2022.04.12 | Votes 1 | Views 2
so**csm 2022.04.12 1 2