CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,057
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 76
soomcsm2020.03.10076
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 71
soomcs2019.03.22071
385
Secret [PRODUCT Inquiry] Shipping Fee Paid =^.^=
Ak**ma Akhi | 2021.01.14 | Votes 0 | Views 2
Ak**ma Akhi2021.01.1402
Secret Re:Shipping Fee Paid =^.^=
so**csm | 2021.01.15 | Votes 0 | Views 1
so**csm2021.01.1501
384
Secret Shipping fee paid
Ce**a | 2021.01.14 | Votes 0 | Views 2
Ce**a2021.01.1402
Secret Re:Shipping fee paid
so**csm | 2021.01.14 | Votes 0 | Views 2
so**csm2021.01.1402
383
Secret scard
sc**d | 2021.01.13 | Votes 0 | Views 2
sc**d2021.01.1302
Secret Re:scard
so**csm | 2021.01.13 | Votes 0 | Views 1
so**csm2021.01.1301
382
Secret [SHIPPING Inquiry] scard
sc**d | 2021.01.12 | Votes 0 | Views 3
sc**d2021.01.1203
Secret Re:scard
so**csm | 2021.01.12 | Votes 1 | Views 3
so**csm2021.01.1213
381
Secret [SHIPPING Inquiry] chertam
ch**tam | 2021.01.03 | Votes 0 | Views 2
ch**tam2021.01.0302
Secret Re:chertam
so**csm | 2021.01.03 | Votes 0 | Views 2
so**csm2021.01.0302
380
[PAYMENT Inquiry] Additional payment for shipping
od**rincess | 2020.12.31 | Votes 0 | Views 4
od**rincess2020.12.3104
Secret Re:Additional payment for shipping
so**csm | 2021.01.03 | Votes 0 | Views 1
so**csm2021.01.0301
379
Secret [PAYMENT Inquiry] Additional payment for EMS premium
od**rincess | 2020.12.31 | Votes 0 | Views 2
od**rincess2020.12.3102
Secret Re:Additional payment for EMS premium
so**csm | 2021.01.03 | Votes 0 | Views 1
so**csm2021.01.0301
378
Secret Delay of accepting my payments through Paypal
od**rincess | 2020.12.24 | Votes 0 | Views 6
od**rincess2020.12.2406
Secret Re:Delay of accepting my payments through Paypal
od**rincess | 2020.12.25 | Votes 0 | Views 5
od**rincess2020.12.2505
Re:Re:Delay of accepting my payments through Paypal
od**rincess | 2020.12.26 | Votes 0 | Views 5
od**rincess2020.12.2605
Re:Re:Re:Delay of accepting my payments through Paypal
od**rincess | 2020.12.26 | Votes 0 | Views 5
od**rincess2020.12.2605
Secret Re:Re:Re:Re:Delay of accepting my payments through Paypal
so**csm | 2020.12.27 | Votes 0 | Views 3
so**csm2020.12.2703
Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
od**rincess | 2020.12.27 | Votes 0 | Views 3
od**rincess2020.12.2703
Secret Re:Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
so**csm | 2020.12.28 | Votes 0 | Views 2
so**csm2020.12.2802
Re:Re:Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
od**rincess | 2020.12.28 | Votes 0 | Views 7
od**rincess2020.12.2807
Secret Re:Re:Re:Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
so**csm | 2020.12.29 | Votes 0 | Views 4
so**csm2020.12.2904
Secret Re:Re:Re:Re:Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
so**csm | 2020.12.30 | Votes 0 | Views 4
so**csm2020.12.3004
Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
od**rincess | 2020.12.30 | Votes 0 | Views 3
od**rincess2020.12.3003
Secret Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Delay of accepting my payments through Paypal
so**csm | 2020.12.31 | Votes 0 | Views 2
so**csm2020.12.3102
377
Secret [PAYMENT Inquiry] Question
me**edes | 2020.12.23 | Votes 0 | Views 2
me**edes2020.12.2302
Secret Re:Question
so**csm | 2020.12.23 | Votes 0 | Views 2
so**csm2020.12.2302
376
Secret Angelique 3.0
Cy**hia Berrier | 2020.12.23 | Votes 0 | Views 2
Cy**hia Berrier2020.12.2302
Secret Re:Angelique 3.0
so**csm | 2020.12.23 | Votes 0 | Views 1
so**csm2020.12.2301