CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
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  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 783
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 35
soomcsm2020.03.10035
Notice
Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 48
soomcs2019.03.22048
287
New Secret [SHIPPING Inquiry] Shipping ems premiun
su**haohui | 2020.08.10 | Votes 0 | Views 2
su**haohui2020.08.1002
New Secret Re:Shipping ems premiun
so**csm | 2020.08.10 | Votes 0 | Views 1
so**csm2020.08.1001
286
Secret [SHIPPING Inquiry] Order #NA266325USM
Ji**ing | 2020.08.08 | Votes 0 | Views 3
Ji**ing2020.08.0803
New Secret Re:Order #NA266325USM
so**csm | 2020.08.10 | Votes 0 | Views 1
so**csm2020.08.1001
285
Secret [SHIPPING Inquiry] shipping inquiry to my two orders
su**haohui | 2020.08.08 | Votes 0 | Views 4
su**haohui2020.08.0804
New Secret Re:shipping inquiry to my two orders
so**csm | 2020.08.10 | Votes 0 | Views 2
so**csm2020.08.1002
New Secret Re:shipping inquiry to my two orders
su**haohui | 2020.08.10 | Votes 0 | Views 2
su**haohui2020.08.1002
284
Secret [SHIPPING Inquiry] Address for EMS premium, NA53581USM
ev** | 2020.08.07 | Votes 0 | Views 2
ev**2020.08.0702
Secret Re:Address for EMS premium, NA53581USM
so**csm | 2020.08.08 | Votes 0 | Views 1
so**csm2020.08.0801
283
Secret [SHIPPING Inquiry] NA50448USM
Sa**ina | 2020.08.07 | Votes 0 | Views 2
Sa**ina2020.08.0702
Secret Re:NA50448USM
so**csm | 2020.08.07 | Votes 0 | Views 1
so**csm2020.08.0701
282
Secret [SHIPPING Inquiry] Order #NA251601USM
de**son32 | 2020.08.07 | Votes 0 | Views 2
de**son322020.08.0702
Secret Re:Order #NA251601USM
so**csm | 2020.08.07 | Votes 0 | Views 2
so**csm2020.08.0702
Secret Re:Re:Order #NA251601USM
de**son32 | 2020.08.07 | Votes 0 | Views 2
de**son322020.08.0702
Secret Re:Re:Re:Order #NA251601USM
so**csm | 2020.08.07 | Votes 0 | Views 1
so**csm2020.08.0701
281
Secret New dolls for sale
Cy**hia Berrier | 2020.08.07 | Votes 0 | Views 2
Cy**hia Berrier2020.08.0702
Secret Re:New dolls for sale
so**csm | 2020.08.07 | Votes 1 | Views 2
so**csm2020.08.0712
280
Secret [SHIPPING Inquiry] Order #NA177263USM
Sh**_chan | 2020.08.06 | Votes 0 | Views 2
Sh**_chan2020.08.0602
Secret Re:Order #NA177263USM
so**csm | 2020.08.07 | Votes 0 | Views 2
so**csm2020.08.0702
Secret Re:Re:Order #NA177263USM
Sh**_chan | 2020.08.07 | Votes 0 | Views 2
Sh**_chan2020.08.0702
Re:Re:Re:Order #NA177263USM
Sh**_chan | 2020.08.07 | Votes 0 | Views 4
Sh**_chan2020.08.0704
Secret Re:Re:Re:Re:Order #NA177263USM
so**csm | 2020.08.08 | Votes 0 | Views 2
so**csm2020.08.0802
Re:Re:Re:Re:Re:Order #NA177263USM
Sh**_chan | 2020.08.09 | Votes 0 | Views 2
Sh**_chan2020.08.0902
New Secret Re:Re:Re:Re:Re:Re:Order #NA177263USM
so**csm | 2020.08.10 | Votes 0 | Views 1
so**csm2020.08.1001
279
Secret [SHIPPING Inquiry] Shipping for my two orders
Am**dapinder | 2020.08.06 | Votes 1 | Views 3
Am**dapinder2020.08.0613
Secret Re:Shipping for my two orders
so**csm | 2020.08.06 | Votes 0 | Views 1
so**csm2020.08.0601
278
Secret [SHIPPING Inquiry] evah
ev** | 2020.08.04 | Votes 0 | Views 4
ev**2020.08.0404
Secret Re:evah
so**csm | 2020.08.04 | Votes 1 | Views 3
so**csm2020.08.0413
Secret Re:Re:evah
ev** | 2020.08.04 | Votes 0 | Views 3
ev**2020.08.0403
Secret Re:Re:Re:evah
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
277
Secret My package UP900241732KR
Ch** ying Lin | 2020.08.04 | Votes 0 | Views 4
Ch** ying Lin2020.08.0404
Secret Re:My package UP900241732KR
so**csm | 2020.08.04 | Votes 0 | Views 2
so**csm2020.08.0402
276
Secret [ORDER Inquiry] Waiting for Elodie
Ka**n Strauss | 2020.08.03 | Votes 0 | Views 2
Ka**n Strauss2020.08.0302
Secret Re:Waiting for Elodie
so**csm | 2020.08.03 | Votes 0 | Views 2
so**csm2020.08.0302
Secret obm@oceanbluemail.com
An**ymous | 2020.08.05 | Votes 0 | Views 2
An**ymous2020.08.0502
Secret Re:obm@oceanbluemail.com
so**csm | 2020.08.05 | Votes 0 | Views 3
so**csm2020.08.0503
275
Secret [SHIPPING Inquiry] shipping NA231658USM
lp**ever | 2020.08.01 | Votes 0 | Views 3
lp**ever2020.08.0103
Secret Re:shipping NA231658USM
so**csm | 2020.08.02 | Votes 0 | Views 1
so**csm2020.08.0201
274
Secret [SHIPPING Inquiry] Order #NA266649USM
jl**s | 2020.08.01 | Votes 0 | Views 2
jl**s2020.08.0102
Secret Re:Order #NA266649USM
so**csm | 2020.08.02 | Votes 0 | Views 1
so**csm2020.08.0201
273
Secret [SHIPPING Inquiry] combine order
de**son32 | 2020.07.30 | Votes 0 | Views 2
de**son322020.07.3002
Secret Re:combine order
so**csm | 2020.07.31 | Votes 0 | Views 2
so**csm2020.07.3102
272
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.07.29 | Votes 0 | Views 3
mi**nlin2020.07.2903
Secret Re:Shipment
so**csm | 2020.07.30 | Votes 0 | Views 1
so**csm2020.07.3001
271
Secret [SHIPPING Inquiry] Shipment received
mi**fee1555 | 2020.07.28 | Votes 0 | Views 2
mi**fee15552020.07.2802
Secret Re:Shipment received
so**csm | 2020.07.29 | Votes 0 | Views 1
so**csm2020.07.2901
270
Secret [SHIPPING Inquiry] Order#NA232189USM
de**son32 | 2020.07.28 | Votes 0 | Views 2
de**son322020.07.2802
Secret Re:Order#NA232189USM
so**csm | 2020.07.29 | Votes 0 | Views 2
so**csm2020.07.2902
Secret Re:Re:Order#NA232189USM
de**son32 | 2020.07.29 | Votes 0 | Views 2
de**son322020.07.2902
Secret Re:Re:Re:Order#NA232189USM
so**csm | 2020.07.29 | Votes 0 | Views 1
so**csm2020.07.2901
269
Secret [SHIPPING Inquiry] Order #NA217759USM
Is**ella Saebae | 2020.07.28 | Votes 0 | Views 4
Is**ella Saebae2020.07.2804
Secret Re:Order #NA217759USM
so**csm | 2020.07.28 | Votes 0 | Views 2
so**csm2020.07.2802
Secret Re:Re:Order #NA217759USM
Is**ella Saebae | 2020.07.28 | Votes 0 | Views 3
Is**ella Saebae2020.07.2803
Secret Re:Re:Re:Order #NA217759USM
so**csm | 2020.07.29 | Votes 0 | Views 2
so**csm2020.07.2902
268
Secret [SHIPPING Inquiry] Regarding Shipping Order #NA246424USM
Al**sa Knyazeva | 2020.07.28 | Votes 0 | Views 3
Al**sa Knyazeva2020.07.2803
Secret Re:Regarding Shipping Order #NA246424USM
so**csm | 2020.07.28 | Votes 1 | Views 2
so**csm2020.07.2812