CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,107
Number Title Author Date Votes Views
Notice
[Notice] National Holiday from Sep. 18 to Sep. 22, 2021.
soomcsm | 2021.09.17 | Votes 0 | Views 1
soomcsm 2021.09.17 0 1
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 124
soomcsm 2020.03.10 0 124
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 118
soomcs 2019.03.22 0 118
404
Secret [ORDER Inquiry] Order not showing up in account
Li**ana Di Sora | 2021.09.07 | Votes 0 | Views 3
Li**ana Di Sora 2021.09.07 0 3
Secret Re:Order not showing up in account
so**csm | 2021.09.07 | Votes 0 | Views 3
so**csm 2021.09.07 0 3
Secret Re:Re:Order not showing up in account
Li**ana Di Sora | 2021.09.07 | Votes 0 | Views 3
Li**ana Di Sora 2021.09.07 0 3
Secret Re:Re:Re:Order not showing up in account
so**csm | 2021.09.07 | Votes 0 | Views 1
so**csm 2021.09.07 0 1
403
[PRODUCT Inquiry] Little Fair Uni
Ne** | 2021.09.06 | Votes 0 | Views 2
Ne** 2021.09.06 0 2
Secret Re:Little Fair Uni
so**csm | 2021.09.06 | Votes 0 | Views 1
so**csm 2021.09.06 0 1
402
[PRODUCT Inquiry] Nappy Choo
ia**inleysmom@yahoo.com | 2021.08.17 | Votes 0 | Views 5
ia**inleysmom@yahoo.com 2021.08.17 0 5
Secret Re:Nappy Choo
so**csm | 2021.08.17 | Votes 0 | Views 1
so**csm 2021.08.17 0 1
401
Secret [SHIPPING Inquiry] Order #NA104661USM] (2020/03/03) Shipping inquiry
Da**u | 2021.08.05 | Votes 0 | Views 2
Da**u 2021.08.05 0 2
Secret Re:Order #NA104661USM] (2020/03/03) Shipping inquiry
so**csm | 2021.08.05 | Votes 0 | Views 1
so**csm 2021.08.05 0 1
400
Secret [PRODUCT Inquiry] Modigli
ch**tam | 2021.07.25 | Votes 0 | Views 2
ch**tam 2021.07.25 0 2
Secret Re:Modigli
so**csm | 2021.07.26 | Votes 0 | Views 1
so**csm 2021.07.26 0 1
399
Secret [PRODUCT Inquiry] Rosette High Heeled Feet
Li**ana Di Sora | 2021.07.14 | Votes 0 | Views 2
Li**ana Di Sora 2021.07.14 0 2
Secret Re:Rosette High Heeled Feet
so**csm | 2021.07.15 | Votes 0 | Views 1
so**csm 2021.07.15 0 1
398
Secret [SHIPPING Inquiry] Shipping
Er**u | 2021.07.11 | Votes 0 | Views 2
Er**u 2021.07.11 0 2
Secret Re:Shipping
so**csm | 2021.07.11 | Votes 0 | Views 1
so**csm 2021.07.11 0 1
397
Secret [ORDER Inquiry] halfie28@hotmail.com
ha**ie28 | 2021.07.11 | Votes 0 | Views 3
ha**ie28 2021.07.11 0 3
Secret Re:halfie28@hotmail.com
so**csm | 2021.07.11 | Votes 0 | Views 2
so**csm 2021.07.11 0 2
396
Secret [SHIPPING Inquiry] Shipping
pt**iwat@hotmail.com | 2021.07.08 | Votes 1 | Views 3
pt**iwat@hotmail.com 2021.07.08 1 3
Secret Re:Shipping
so**csm | 2021.07.08 | Votes 1 | Views 3
so**csm 2021.07.08 1 3
395
Secret [SHIPPING Inquiry] Order number #NA96466USM
ch** | 2021.07.04 | Votes 0 | Views 3
ch** 2021.07.04 0 3
Secret Re:Order number #NA96466USM
so**csm | 2021.07.05 | Votes 0 | Views 1
so**csm 2021.07.05 0 1