CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,002
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 72
soomcsm2020.03.10072
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 71
soomcs2019.03.22071
365
Secret [ORDER Inquiry] Order NA271460USM - doll has broken finger
Be**vals | 2020.11.24 | Votes 0 | Views 5
Be**vals2020.11.2405
Secret Re:Order NA271460USM - doll has broken finger
so**csm | 2020.11.24 | Votes 0 | Views 1
so**csm2020.11.2401
364
Secret [ORDER Inquiry] Combining order
a3** | 2020.11.20 | Votes 0 | Views 2
a3**2020.11.2002
Secret Re:Combining order
so**csm | 2020.11.20 | Votes 0 | Views 1
so**csm2020.11.2001
363
Secret [ORDER Inquiry] Combine order NA270192USM and NA273231USM
a3** | 2020.11.18 | Votes 0 | Views 2
a3**2020.11.1802
Secret Re:Combine order NA270192USM and NA273231USM
so**csm | 2020.11.18 | Votes 0 | Views 2
so**csm2020.11.1802
362
Secret [ORDER Inquiry] brendah524@hotmail.com
Br**daChiHuang | 2020.11.16 | Votes 0 | Views 2
Br**daChiHuang2020.11.1602
Secret Re:brendah524@hotmail.com
so**csm | 2020.11.17 | Votes 0 | Views 1
so**csm2020.11.1701
361
[SHIPPING Inquiry] oddprincess
od**rincess | 2020.11.11 | Votes 0 | Views 2
od**rincess2020.11.1102
Secret Re:oddprincess
so**csm | 2020.11.12 | Votes 0 | Views 2
so**csm2020.11.1202
Secret Re:Re:oddprincess
so**csm | 2020.11.12 | Votes 0 | Views 2
so**csm2020.11.1202
Secret Re:Re:Re:oddprincess
od**rincess | 2020.11.12 | Votes 0 | Views 2
od**rincess2020.11.1202
Secret Re:Re:Re:Re:oddprincess
so**csm | 2020.11.12 | Votes 0 | Views 4
so**csm2020.11.1204
360
Secret [PRODUCT Inquiry] IMDA 4.3 Valerie
An**ymous | 2020.11.11 | Votes 0 | Views 2
An**ymous2020.11.1102
Secret Re:IMDA 4.3 Valerie
so**csm | 2020.11.11 | Votes 0 | Views 1
so**csm2020.11.1101
359
Secret [SHIPPING Inquiry] oddprincess
od**rincess | 2020.11.10 | Votes 0 | Views 4
od**rincess2020.11.1004
Secret Re:oddprincess
so**csm | 2020.11.11 | Votes 0 | Views 2
so**csm2020.11.1102
358
Secret [ETC] Order NA272760USM
ba**rica | 2020.11.10 | Votes 0 | Views 2
ba**rica2020.11.1002
Secret Re:Order NA272760USM
so**csm | 2020.11.10 | Votes 0 | Views 1
so**csm2020.11.1001
357
Secret [PRODUCT Inquiry] abt 4.3 girl body
ke** | 2020.11.06 | Votes 0 | Views 2
ke**2020.11.0602
Secret Re:abt 4.3 girl body
so**csm | 2020.11.08 | Votes 0 | Views 1
so**csm2020.11.0801
356
Secret payment error
lp**ever | 2020.11.05 | Votes 0 | Views 3
lp**ever2020.11.0503
Secret Re:payment error
so**csm | 2020.11.05 | Votes 0 | Views 3
so**csm2020.11.0503