CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
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  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 756
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 31
soomcsm2020.03.10031
Notice
Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 48
soomcs2019.03.22048
278
Secret [SHIPPING Inquiry] evah
ev** | 2020.08.04 | Votes 0 | Views 3
ev**2020.08.0403
Secret Re:evah
so**csm | 2020.08.04 | Votes 1 | Views 3
so**csm2020.08.0413
Secret Re:Re:evah
ev** | 2020.08.04 | Votes 0 | Views 3
ev**2020.08.0403
New Secret Re:Re:Re:evah
so**csm | 18:12 | Votes 0 | Views 1
so**csm18:1201
277
Secret My package UP900241732KR
Ch** ying Lin | 2020.08.04 | Votes 0 | Views 4
Ch** ying Lin2020.08.0404
Secret Re:My package UP900241732KR
so**csm | 2020.08.04 | Votes 0 | Views 2
so**csm2020.08.0402
276
Secret [ORDER Inquiry] Waiting for Elodie
Ka**n Strauss | 2020.08.03 | Votes 0 | Views 2
Ka**n Strauss2020.08.0302
Secret Re:Waiting for Elodie
so**csm | 2020.08.03 | Votes 0 | Views 2
so**csm2020.08.0302
New Secret obm@oceanbluemail.com
An**ymous | 09:59 | Votes 0 | Views 2
An**ymous09:5902
New Secret Re:obm@oceanbluemail.com
so**csm | 18:00 | Votes 0 | Views 1
so**csm18:0001
275
Secret [SHIPPING Inquiry] shipping NA231658USM
lp**ever | 2020.08.01 | Votes 0 | Views 3
lp**ever2020.08.0103
Secret Re:shipping NA231658USM
so**csm | 2020.08.02 | Votes 0 | Views 1
so**csm2020.08.0201
274
Secret [SHIPPING Inquiry] Order #NA266649USM
jl**s | 2020.08.01 | Votes 0 | Views 2
jl**s2020.08.0102
Secret Re:Order #NA266649USM
so**csm | 2020.08.02 | Votes 0 | Views 1
so**csm2020.08.0201
273
Secret [SHIPPING Inquiry] combine order
de**son32 | 2020.07.30 | Votes 0 | Views 2
de**son322020.07.3002
Secret Re:combine order
so**csm | 2020.07.31 | Votes 0 | Views 2
so**csm2020.07.3102
272
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.07.29 | Votes 0 | Views 3
mi**nlin2020.07.2903
Secret Re:Shipment
so**csm | 2020.07.30 | Votes 0 | Views 1
so**csm2020.07.3001
271
Secret [SHIPPING Inquiry] Shipment received
mi**fee1555 | 2020.07.28 | Votes 0 | Views 2
mi**fee15552020.07.2802
Secret Re:Shipment received
so**csm | 2020.07.29 | Votes 0 | Views 1
so**csm2020.07.2901
270
Secret [SHIPPING Inquiry] Order#NA232189USM
de**son32 | 2020.07.28 | Votes 0 | Views 2
de**son322020.07.2802
Secret Re:Order#NA232189USM
so**csm | 2020.07.29 | Votes 0 | Views 2
so**csm2020.07.2902
Secret Re:Re:Order#NA232189USM
de**son32 | 2020.07.29 | Votes 0 | Views 2
de**son322020.07.2902
Secret Re:Re:Re:Order#NA232189USM
so**csm | 2020.07.29 | Votes 0 | Views 1
so**csm2020.07.2901
269
Secret [SHIPPING Inquiry] Order #NA217759USM
Is**ella Saebae | 2020.07.28 | Votes 0 | Views 4
Is**ella Saebae2020.07.2804
Secret Re:Order #NA217759USM
so**csm | 2020.07.28 | Votes 0 | Views 2
so**csm2020.07.2802
Secret Re:Re:Order #NA217759USM
Is**ella Saebae | 2020.07.28 | Votes 0 | Views 3
Is**ella Saebae2020.07.2803
Secret Re:Re:Re:Order #NA217759USM
so**csm | 2020.07.29 | Votes 0 | Views 2
so**csm2020.07.2902
268
Secret [SHIPPING Inquiry] Regarding Shipping Order #NA246424USM
Al**sa Knyazeva | 2020.07.28 | Votes 0 | Views 3
Al**sa Knyazeva2020.07.2803
Secret Re:Regarding Shipping Order #NA246424USM
so**csm | 2020.07.28 | Votes 1 | Views 2
so**csm2020.07.2812
267
Secret [SHIPPING Inquiry] ethereal.colour@gmail.com
Ak**ma Akhi | 2020.07.25 | Votes 0 | Views 2
Ak**ma Akhi2020.07.2502
Secret Re:ethereal.colour@gmail.com
so**csm | 2020.07.27 | Votes 0 | Views 4
so**csm2020.07.2704
Secret Re:Re:ethereal.colour@gmail.com
Ak**ma Akhi | 2020.07.28 | Votes 0 | Views 2
Ak**ma Akhi2020.07.2802
Secret Re:Re:Re:ethereal.colour@gmail.com
so**csm | 2020.07.28 | Votes 0 | Views 3
so**csm2020.07.2803
266
Secret [SHIPPING Inquiry] #NA254813USM
lp**ever | 2020.07.25 | Votes 0 | Views 3
lp**ever2020.07.2503
Secret Re:#NA254813USM
so**csm | 2020.07.27 | Votes 0 | Views 3
so**csm2020.07.2703
265
Secret [SHIPPING Inquiry] order NA47199USM
le**gon | 2020.07.23 | Votes 0 | Views 2
le**gon2020.07.2302
Secret Re:order NA47199USM
so**csm | 2020.07.23 | Votes 0 | Views 2
so**csm2020.07.2302
264
Secret [PRODUCT Inquiry] Humpty Dumpty Clothes
wo**unjin | 2020.07.23 | Votes 0 | Views 2
wo**unjin2020.07.2302
Secret Re:Humpty Dumpty Clothes
so**csm | 2020.07.23 | Votes 0 | Views 1
so**csm2020.07.2301
263
Secret Eyes for Humpty Dumpty Pet Doll
su**ntmcguire@aol.com | 2020.07.21 | Votes 0 | Views 2
su**ntmcguire@aol.com2020.07.2102
Secret Re:Eyes for Humpty Dumpty Pet Doll
so**csm | 2020.07.21 | Votes 0 | Views 1
so**csm2020.07.2101
262
Secret [ORDER Inquiry] Status of my Order #****526USM
K*y | 2020.07.20 | Votes 0 | Views 2
K*y2020.07.2002
Secret Re:Status of my Order #****526USM
so**csm | 2020.07.20 | Votes 0 | Views 1
so**csm2020.07.2001
261
Secret [SHIPPING Inquiry] Order #NA104107USM and #NA42336USM
sb**y | 2020.07.18 | Votes 0 | Views 2
sb**y2020.07.1802
Secret Re:Order #NA104107USM and #NA42336USM
so**csm | 2020.07.20 | Votes 1 | Views 4
so**csm2020.07.2014
Secret Re:Re:Order #NA104107USM and #NA42336USM
sb**y | 2020.07.20 | Votes 0 | Views 3
sb**y2020.07.2003
Secret Re:Re:Re:Order #NA104107USM and #NA42336USM
so**csm | 2020.07.20 | Votes 1 | Views 3
so**csm2020.07.2013
260
Secret [SHIPPING Inquiry] Order #NA217759USM
Is**ella Saebae | 2020.07.18 | Votes 0 | Views 4
Is**ella Saebae2020.07.1804
Secret Re:Order #NA217759USM
so**csm | 2020.07.20 | Votes 0 | Views 4
so**csm2020.07.2004
Secret Re:Re:Order #NA217759USM
Is**ella Saebae | 2020.07.28 | Votes 0 | Views 2
Is**ella Saebae2020.07.2802
Secret Re:Re:Re:Order #NA217759USM
so**csm | 2020.07.28 | Votes 0 | Views 3
so**csm2020.07.2803
259
Secret [SHIPPING Inquiry] NA193076USG shipping
Ma** | 2020.07.18 | Votes 0 | Views 2
Ma**2020.07.1802
Secret Re:NA193076USG shipping
so**csm | 2020.07.19 | Votes 0 | Views 1
so**csm2020.07.1901