CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 949
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 56
soomcsm2020.03.10056
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 58
soomcs2019.03.22058
344
New Secret [PRODUCT Inquiry] Baaba/Baabi question
Ye** | 04:05 | Votes 0 | Views 1
Ye**04:0501
343
New Secret [SHIPPING Inquiry] Still waiting for my order
An**ymous | 01:29 | Votes 0 | Views 1
An**ymous01:2901
342
New [SHIPPING Inquiry] When will order be shipped?
Ka**n Strauss | 2020.10.22 | Votes 0 | Views 2
Ka**n Strauss2020.10.2202
New Secret Re:When will order be shipped?
so**csm | 2020.10.22 | Votes 0 | Views 1
so**csm2020.10.2201
341
Secret [SHIPPING Inquiry] #NA267995USM
BA**KO | 2020.10.20 | Votes 0 | Views 2
BA**KO2020.10.2002
Secret Re:#NA267995USM
so**csm | 2020.10.21 | Votes 0 | Views 1
so**csm2020.10.2101
340
Secret [SHIPPING Inquiry] #NA257805USM
7u** | 2020.10.17 | Votes 0 | Views 2
7u**2020.10.1702
Secret Re:#NA257805USM
so**csm | 2020.10.18 | Votes 0 | Views 2
so**csm2020.10.1802
339
Secret [SHIPPING Inquiry] When will it be shipped?
me**aid0330@yahoo.com.tw | 2020.10.15 | Votes 0 | Views 2
me**aid0330@yahoo.com.tw2020.10.1502
Secret Re:When will it be shipped?
so**csm | 2020.10.15 | Votes 0 | Views 2
so**csm2020.10.1502
338
Secret [PAYMENT Inquiry] #NA270740USM
Ak**ma Akhi | 2020.10.10 | Votes 0 | Views 3
Ak**ma Akhi2020.10.1003
Secret Re:#NA270740USM
so**csm | 2020.10.11 | Votes 0 | Views 1
so**csm2020.10.1101
337
[ETC] I can’t acces to my acount
Ni**tta | 2020.10.09 | Votes 0 | Views 6
Ni**tta2020.10.0906
Secret Re:I can’t acces to my acount
so**csm | 2020.10.11 | Votes 1 | Views 2
so**csm2020.10.1112
336
Secret [SHIPPING Inquiry] #NA271301USM
Ch** ying Lin | 2020.10.08 | Votes 0 | Views 2
Ch** ying Lin2020.10.0802
Secret Re:#NA271301USM
so**csm | 2020.10.08 | Votes 0 | Views 2
so**csm2020.10.0802
335
Secret [SHIPPING Inquiry] Order #NA267569USM- update English address
An**ymous | 2020.10.06 | Votes 0 | Views 2
An**ymous2020.10.0602
Secret Re:Order #NA267569USM- update English address
so**csm | 2020.10.06 | Votes 0 | Views 1
so**csm2020.10.0601