CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 509
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 16
soomcsm2020.03.10016
Notice
Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 43
soomcs2019.03.22043
191
New Secret 시몬느 배송
lp**ever | 2020.05.29 | Votes 0 | Views 2
lp**ever2020.05.2902
190
Secret [PAYMENT Inquiry] NA257186USM
a3** | 2020.05.27 | Votes 0 | Views 2
a3**2020.05.2702
Secret Re:NA257186USM
so**csm | 2020.05.27 | Votes 0 | Views 2
so**csm2020.05.2702
Secret Re:Re:NA257186USM
a3** | 2020.05.27 | Votes 0 | Views 3
a3**2020.05.2703
Secret Re:Re:Re:NA257186USM
so**csm | 2020.05.27 | Votes 0 | Views 1
so**csm2020.05.2701
189
Secret [SHIPPING Inquiry] order #NA48716USM
do**enlalala | 2020.05.26 | Votes 0 | Views 3
do**enlalala2020.05.2603
Secret Re:order #NA48716USM
so**csm | 2020.05.26 | Votes 0 | Views 3
so**csm2020.05.2603
Secret Re:Re:order #NA48716USM
do**enlalala | 2020.05.26 | Votes 0 | Views 2
do**enlalala2020.05.2602
Secret Re:Re:Re:order #NA48716USM
so**csm | 2020.05.27 | Votes 0 | Views 1
so**csm2020.05.2701
188
Secret [SHIPPING Inquiry] Order shipment
ye**eraphyna@gmail.com | 2020.05.25 | Votes 0 | Views 4
ye**eraphyna@gmail.com2020.05.2504
Secret Re:Order shipment
so**csm | 2020.05.25 | Votes 0 | Views 1
so**csm2020.05.2501
New Secret Re:Order shipment
ye**eraphyna@gmail.com | 2020.05.29 | Votes 0 | Views 1
ye**eraphyna@gmail.com2020.05.2901
187
Secret lor_lee27@yahoo.com
go**malolee | 2020.05.25 | Votes 0 | Views 2
go**malolee2020.05.2502
Secret Re:lor_lee27@yahoo.com
so**csm | 2020.05.25 | Votes 0 | Views 1
so**csm2020.05.2501
186
Secret [SHIPPING Inquiry] joanne@grandtop.tw
Ch** ying Lin | 2020.05.25 | Votes 0 | Views 2
Ch** ying Lin2020.05.2502
Secret Re:joanne@grandtop.tw
so**csm | 2020.05.25 | Votes 0 | Views 2
so**csm2020.05.2502
185
Secret [SHIPPING Inquiry] Order #NA231848USM
jl**s | 2020.05.25 | Votes 0 | Views 2
jl**s2020.05.2502
Secret Re:Order #NA231848USM
so**csm | 2020.05.25 | Votes 0 | Views 2
so**csm2020.05.2502
Secret Re:Re:Order #NA231848USM
jl**s | 2020.05.26 | Votes 0 | Views 2
jl**s2020.05.2602
Secret Re:Re:Re:Order #NA231848USM
so**csm | 2020.05.26 | Votes 0 | Views 2
so**csm2020.05.2602
184
Secret [ORDER Inquiry] Status
g*p | 2020.05.23 | Votes 0 | Views 2
g*p2020.05.2302
Secret Re:Status
so**csm | 2020.05.24 | Votes 0 | Views 1
so**csm2020.05.2401
183
Secret order #NA78722USM
ch**nguyen93 | 2020.05.22 | Votes 0 | Views 3
ch**nguyen932020.05.2203
Secret Re:order #NA78722USM
so**csm | 2020.05.22 | Votes 0 | Views 2
so**csm2020.05.2202
182
Secret [SHIPPING Inquiry] smarilenef
sm**ilenef | 2020.05.22 | Votes 0 | Views 2
sm**ilenef2020.05.2202
Secret Re:smarilenef
so**csm | 2020.05.22 | Votes 0 | Views 1
so**csm2020.05.2201
181
Secret [PRODUCT Inquiry] Option Hands
g*p | 2020.05.21 | Votes 0 | Views 2
g*p2020.05.2102
Secret Re:Option Hands
so**csm | 2020.05.22 | Votes 0 | Views 2
so**csm2020.05.2202
180
Secret [SHIPPING Inquiry] Order #NA86491USM
de**son32 | 2020.05.21 | Votes 0 | Views 2
de**son322020.05.2102
Secret Re:Order #NA86491USM
so**csm | 2020.05.22 | Votes 0 | Views 2
so**csm2020.05.2202
Secret Re:Re:Order #NA86491USM
de**son32 | 2020.05.22 | Votes 0 | Views 2
de**son322020.05.2202
Secret Re:Re:Re:Order #NA86491USM
so**csm | 2020.05.22 | Votes 0 | Views 2
so**csm2020.05.2202
179
Secret [SHIPPING Inquiry] Order NA97391USM
An**ymous | 2020.05.21 | Votes 0 | Views 2
An**ymous2020.05.2102
Secret Re:Order NA97391USM
so**csm | 2020.05.21 | Votes 0 | Views 2
so**csm2020.05.2102
178
Secret [SHIPPING Inquiry] Order NA79392USM
Ma**o | 2020.05.21 | Votes 0 | Views 2
Ma**o2020.05.2102
Secret Re:Order NA79392USM
so**csm | 2020.05.21 | Votes 0 | Views 1
so**csm2020.05.2101
177
Secret [SHIPPING Inquiry] Confirm shipping adress for order: NA50045USM
ti**yii1 | 2020.05.21 | Votes 0 | Views 2
ti**yii12020.05.2102
Secret Re:Confirm shipping adress for order: NA50045USM
so**csm | 2020.05.21 | Votes 0 | Views 1
so**csm2020.05.2101
176
Secret [PAYMENT Inquiry] neko_poychan@hotmail.com
ne**poychan | 2020.05.20 | Votes 0 | Views 2
ne**poychan2020.05.2002
Secret Re:neko_poychan@hotmail.com
so**csm | 2020.05.20 | Votes 0 | Views 1
so**csm2020.05.2001
175
Secret [ORDER Inquiry] Combine shipping
Ai**a Alblooshi | 2020.05.19 | Votes 0 | Views 2
Ai**a Alblooshi2020.05.1902
Secret Re:Combine shipping
so**csm | 2020.05.20 | Votes 0 | Views 1
so**csm2020.05.2001
174
Secret [ORDER Inquiry] Order action cancelled!
Ai**a Alblooshi | 2020.05.19 | Votes 0 | Views 2
Ai**a Alblooshi2020.05.1902
Secret Re:Order action cancelled!
so**csm | 2020.05.19 | Votes 0 | Views 3
so**csm2020.05.1903
173
Secret [SHIPPING Inquiry] order NA47199USM
le**gon | 2020.05.17 | Votes 0 | Views 3
le**gon2020.05.1703
Secret Re:order NA47199USM
so**csm | 2020.05.17 | Votes 0 | Views 3
so**csm2020.05.1703
172
Secret [PAYMENT Inquiry] neko_poychan@hotmail.com
ne**poychan | 2020.05.16 | Votes 0 | Views 2
ne**poychan2020.05.1602
Secret Re:neko_poychan@hotmail.com
so**csm | 2020.05.17 | Votes 0 | Views 5
so**csm2020.05.1705