CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 943
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 55
soomcsm2020.03.10055
Notice
✿ Notice for members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 58
soomcs2019.03.22058
340
Secret [SHIPPING Inquiry] #NA257805USM
7u** | 2020.10.17 | Votes 0 | Views 2
7u**2020.10.1702
Secret Re:#NA257805USM
so**csm | 2020.10.18 | Votes 0 | Views 2
so**csm2020.10.1802
339
Secret [SHIPPING Inquiry] When will it be shipped?
me**aid0330@yahoo.com.tw | 2020.10.15 | Votes 0 | Views 2
me**aid0330@yahoo.com.tw2020.10.1502
Secret Re:When will it be shipped?
so**csm | 2020.10.15 | Votes 0 | Views 2
so**csm2020.10.1502
338
Secret [PAYMENT Inquiry] #NA270740USM
Ak**ma Akhi | 2020.10.10 | Votes 0 | Views 3
Ak**ma Akhi2020.10.1003
Secret Re:#NA270740USM
so**csm | 2020.10.11 | Votes 0 | Views 1
so**csm2020.10.1101
337
[ETC] I can’t acces to my acount
Ni**tta | 2020.10.09 | Votes 0 | Views 6
Ni**tta2020.10.0906
Secret Re:I can’t acces to my acount
so**csm | 2020.10.11 | Votes 1 | Views 2
so**csm2020.10.1112
336
Secret [SHIPPING Inquiry] #NA271301USM
Ch** ying Lin | 2020.10.08 | Votes 0 | Views 2
Ch** ying Lin2020.10.0802
Secret Re:#NA271301USM
so**csm | 2020.10.08 | Votes 0 | Views 2
so**csm2020.10.0802
335
Secret [SHIPPING Inquiry] Order #NA267569USM- update English address
An**ymous | 2020.10.06 | Votes 0 | Views 2
An**ymous2020.10.0602
Secret Re:Order #NA267569USM- update English address
so**csm | 2020.10.06 | Votes 0 | Views 1
so**csm2020.10.0601
334
Secret [SHIPPING Inquiry] Orders combination
Ca**enok | 2020.10.04 | Votes 0 | Views 3
Ca**enok2020.10.0403
Secret Re:Orders combination
so**csm | 2020.10.04 | Votes 1 | Views 2
so**csm2020.10.0412
Secret Re:Re:Orders combination
Ca**enok | 2020.10.04 | Votes 1 | Views 2
Ca**enok2020.10.0412
Secret Re:Re:Re:Orders combination
so**csm | 2020.10.05 | Votes 0 | Views 2
so**csm2020.10.0502
333
Secret paid for eyes
Cy**hia Berrier | 2020.10.04 | Votes 0 | Views 2
Cy**hia Berrier2020.10.0402
Secret Re:paid for eyes
so**csm | 2020.10.04 | Votes 0 | Views 1
so**csm2020.10.0401
332
Secret [SHIPPING Inquiry] shipping confirmation
gl**ys10dix@gmail.com | 2020.10.01 | Votes 0 | Views 2
gl**ys10dix@gmail.com2020.10.0102
Secret Re:shipping confirmation
so**csm | 2020.10.03 | Votes 0 | Views 1
so**csm2020.10.0301
331
Secret [SHIPPING Inquiry] ngfamily.ng7@gmail.com
Ho**Ching Glory Ng | 2020.09.30 | Votes 0 | Views 2
Ho**Ching Glory Ng2020.09.3002
Secret Re:ngfamily.ng7@gmail.com
so**csm | 2020.10.03 | Votes 0 | Views 3
so**csm2020.10.0303