Ⅰ. Membership Guide
1. Membership Advantages
1. Anyone can register as a member for free so you are able to enjoy special advantages and offers on the Soom Emporium. 2. If you are a registered member, your information will be automatically filled in on the Order Sheet & Certificate of Authenticity. 3. Members can benefit from Store Events and Special Promotions. We will send you hot news as well as our special offers by email. You can also decide not to receive these information if you do not wish to. 4. Every time you purchase a product you get 1% of the sale price as mileage points. Later you would be able to use these points on our websites same as cash for your next purchases. For further information, please refer to the point info page.
2. How to Register
1. You can register easily by clicking on the button 'Register' at the top of all our websites. 2. The personal information about every member is safely kept in our database and only administrators are able to see it.
3. How can I change my information?
1. You can quickly modify your personal information at anytime. 2. Sign in to your account and enter your desired changes, then click the "Submit" button. Changes take effect immediately. 3. You can Change most of your information in “My Account” except for ID. 4. Please note that we would not be able to deliver your goods correctly if your information is not accurate.。
4. Multiple Accounts
Please use only one account. If you create multiple accounts, any or all of the following problems can occur : 1. Order form error : your order will be removed. 2. Mileage points error : your points will be removed. 3. Order history error : your order history will be removed.
5. Non-members Order
Unregistered members can also be ordered. But If you are a registered member, you can benefit from Store Events and Special promotions. And you can use your points as same as cash in this shopping mall.
6. If you forgot your ID and password
In case you forgot your ID or password, click on the ‘find password' link in the 'Login' section and fill out the popup window.
7. Automatic E-mails
1. Congratulation e-mail : When the new customer joins as a member, the automatic congraturation e-mail will be sent to the new member. 2. Receipt order e-mail : When the customer orders, the automatic receipt confirmation of your order will be e-mailed you. 3. Confirm payment e-mail : When we check your payment, the automatic confirmation of the order will be e-mailed you. 4. On shipping e-mail : When we ship out your package, the automatic confirmation of the order on shipping will be e-mailed you. 5. Cancel order e-mail : When your order was cancelled, the automatic cancel e-mail will be sent to the customer.
8. Membership Rewards Points
If you become a member of SOOM, you will receive points according to the order amount. Points can be viewed at "My Account> My Point" after login.
1. 1 points will be provided when you sign up as a new member.
2. When purchasing as a member, 1% points of order amount will be credited. (1Point=$1)
3. The point will be automatically credited 7 days after the delivery completion date.
4. Points can be used like cash in our shopping mall from 1 points or more.
5. When using a point, please be sure to select 'Use point' when choosing a payment method.
6. Points can not be credited when ordering as a non-member.
7. Earned points can not be transferred to another account.
8. Even if you have the same account, points will be credited separately according to the language you are using, and each of the points cannot be combined.
9. The validity period of the points is 12 months from the date of earning.
10. Points will be expired automatically at the end of the month when their validity period ends.
11. Points cannot be refunded by cash nor credited again, so please use them within the period.
* This notice for the points can be revised or changed after our notice according to the company's policies.
9. Transition to Dormant Account
We would like to inform you that you will be converted to a dormant member due to a long-term disconnection to our shopping mall.
- Long term disconnected members will be notified by e-mail and converted to dormant members.
- The dormant member is the customer who has not logged in for more than one year after the last login.
- If the dormant member is log-in again, the member is automatically excluded from dormant member, so there is no restriction using our site.
- If one year has elapsed after being a dormant member, the membership will be automatically canceled.
10. Membership Withdrawal
You can withdraw from our membership system at anytime. If you wish to withdraw from your membership, please go to your 'My Account' page and click on the 'Membership Withdrawal' button on the top-right and write the reason of your withdrawal. By doing so, you will not receive members advantages anymore as belows. 1. You will not be able to shop with the advantages of a member. 2. When you withdraw from our membership, all points earned will expire and can not be reused. 3. You can not receive new news and event information of SOOM. If you wish, you can join our membership again at any time.