Pre-order & Post-productionOur products will be made by handwork according to the selected order option.
Production periodNormally orders will be shipped within 8-10 weeks and takes up to 14 weeks(100 days).
Limited quantity (30 set)
Out of stock
The following cases are not a defective so cannot be exchanged, returned or refunded.
The photos on the product page are sample images so it may vary depending on the setting of the screen.
Face-up and body blushing can have differences since they are produced by handwork.
'Removing the seam' is not included to 'Body blushing' option.
Frequent movement of a ball jointed doll can rub or damage the ‘Body blushing’.
In the process of making doll, Seam, raw material injection hole, small air bubble can be occurred.
Depending on the production period, color differences may occur even the same color option.
In case of the dark resin color, it may be subject to marbling effect and speckles on the doll skin.
Dark fabric may stain doll if worn for a prolonged period of time.
Color fading or bleaching may occur when washing with chemicals(thinner, acetone, etc.).
Defects that are not visible when the eyeball is assembled are not considered as a defective.
Air bubbles and slight scratches may occur due to the process of eyeball production.
There may be slight differences between both eyes since they are produced by handwork.
Please use the white oil clay for fixing eyes as much as possible to prevent pigmentation in the eyes.
The silicone eye is gradually yellowed if it is exposed to the sun.
The color in the image could look slightly different from the actual product.
The wig image is styled and could look different from the actual product. Please stylize yourself.
Please note that there may be individual differences since it is produced by handwork.
Some of hair may fall out but it is not a defective since it can be occurred in the production process.
Avoid the frequent use of curling iron or hair dryer to prevent damage on the wig.
Since they are produced by handwork, pattern, wash, stitched, finishing can be different from the sample image.
Please be careful with wearing for a long period of time may stain doll.
Depending on supply and demand, raw materials may change without notice.
Please be careful not to damage the doll when wearing or removing the tight items.
Recast products cannot be guaranteed for the official warranty.
• Please do not use a store that sells recast goods. High risk of fraudulent transactions.
• Products that sell at a lower price than the normal price of our site are likely to be recast dolls.
• Please be careful for the seller who is selling our products at all times after sales periods or old products..
• Our dolls do not sell other site except for the SOOM official site and Japan Risubaco.
• Please be careful for the seller who is copying images of SOOM on the eBay, Auction, Taobao, etc.
We will do our best to provide fast and safe delivery.
Shipping Area: Worldwide
Shipper: EMS, or EMS premium(not available for some area)
Shipping fee: Automatic guide of EMS rates when selecting shipping area
Delivery time: 7~10 business days(varies by area)
Product preparation period: Made to order about 8~14 weeks | General items about 1~2 days.
* Some products may take more time to prepare the product.
* Overseas delivery may be delayed due to local customs.
We’re offering '100-Day Shipping Guarantee Service' to satisfy our customers.
If delivery is delayed more than 100 days from the full payment, we will compensate according to our regulations. For more information, please refer to SUPPORT-CUSTOMER GUIDE -Ⅳ-5.
The buyer is responsible for the international shipments for which is import duties and taxes may applied. This charge is imposed in the destination country and we cannot handle with it.
If the buyer is returned with a refusal to receive the item, the related cost (round-trip shipping, handling fee, etc.) is buyer’s responsibility.
Our products are made to order so cannot be returned, exchanged or refunded.
We only accept returned if there is a defective with the product.
If you find any defectives, please apply for AS through the Q&A board within 7 days from recieved date.
Requests for returns must include the order number and the photo that can be checked for the defective.
If the product is considered a defective, we will guide you through the return process to replace it with the same item.
When returning, all items (manual, accessories, etc.) must be delivered as new unused items.
In case of defective products due to our mistake, we will bear the returning shipping cost.
Return shipments without prior consent will not be accepted.
In the following cases, exchange or return are not acceptable.
• If the seller does not admit that it is defective (see note)
• If the product has been used, or the value of the product has decreased due to damage to the package or product.
• If your request for a replacement or return is received after 7 days from the delivered date.
• Damaged by the user's carelessness or simple changing mind.
Cancellation of order will be 100% refundable only if you cancel your order within 24 hours after payment. All other orders cancellation or refund request will be subject to cancellation fee (25% of the order amount excluding shipping fee). Please note the following precautions for your order carefully.
Please contact us through our Q & A board if you want to cancel your order.
We guarantee the warranty for our dolls as below.
Free warranty - The product is confirmed as defective after receiving the warranty application within 7 days from the delivery date.
Paid warranty - Product damaged by the user’s negligence.
* Warranty offer period has not limited. Some products may be difficult to provide warranty depending on the molds after the absolute warranty period (2 years).
* Free warranty shipping fee is paid by us, but and paid warranty shipping fee should be paid by the customer.
* Please apply for the warranty through our Q&A board.
Last updated on 15/03/2018