{"id":18064,"date":"2013-08-11T19:05:43","date_gmt":"2013-08-11T10:05:43","guid":{"rendered":"https:\/\/neo.dollsoom.com\/?page_id=18064"},"modified":"2021-08-31T11:33:21","modified_gmt":"2021-08-31T02:33:21","slug":"support","status":"publish","type":"page","link":"https:\/\/neo.dollsoom.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"row align-center\"  id=\"row-1880054588\">\n\n\n\t<div id=\"col-1134755208\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1951156832\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1951156832 {\n  padding-top: 35px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"title\">WELCOME TO SOOM SUPPORT<\/h3>\n<p><span style=\"font-size: 90%;\">We are here for you.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1124745792\">\n\n\n\t<div id=\"col-1674973827\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/en\/support\/customer-guide\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\n<!-- Generator: Adobe Illustrator 19.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 481.6 481.6\" style=\"enable-background:new 0 0 481.6 481.6;\" xml:space=\"preserve\" width=\"512px\" height=\"512px\">\n<g>\n\t<path d=\"M422.2,24.5H59.4C26.7,24.5,0,51.1,0,83.9V314c0,32.7,26.6,59.4,59.4,59.4h167.9v56.7h-83.7c-7.5,0-13.5,6-13.5,13.5   s6,13.5,13.5,13.5H338c7.5,0,13.5-6,13.5-13.5s-6-13.5-13.5-13.5h-83.7v-56.7h167.9c32.7,0,59.4-26.6,59.4-59.4V83.9   C481.6,51.1,455,24.5,422.2,24.5z M59.4,51.5h362.9c17.8,0,32.4,14.5,32.4,32.4v192.3H27V83.9C27,66,41.5,51.5,59.4,51.5z    M422.2,346.4H59.4C41.6,346.4,27,331.9,27,314v-10.8h427.6V314C454.6,331.8,440.1,346.4,422.2,346.4z\" fill=\"#FFFFFF\"\/>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<g>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">CUSTOMER GUIDE<\/h5>\t\t\t\t\t\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1996731253\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/en\/support\/measurements\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"utf-8\"?>\r\n<!-- Svg Vector Icons : http:\/\/www.onlinewebfonts.com\/icon -->\r\n<!DOCTYPE svg PUBLIC \"-\/\/W3C\/\/DTD SVG 1.1\/\/EN\" \"http:\/\/www.w3.org\/Graphics\/SVG\/1.1\/DTD\/svg11.dtd\">\r\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 1000 1000\" enable-background=\"new 0 0 1000 1000\" xml:space=\"preserve\">\r\n<metadata> Svg Vector Icons : http:\/\/www.onlinewebfonts.com\/icon <\/metadata>\r\n<g><g transform=\"translate(0.000000,512.000000) scale(0.100000,-0.100000)\"><path d=\"M7120.4,5031.5c-234.9-40.4-86.7,100.1-3625.7-3440.9C319.5-1586.4,188.6-1719.3,146.2-1831c-36.6-90.5-44.3-154-46.2-298.5c0-275.3,52-371.6,381.2-710.5c140.6-144.4,535.3-552.6,878-906.9c856.9-887.6,866.5-897.3,1032.1-976.2c233-109.8,433.2-105.9,664.3,15.4c156,82.8,6693,6621.8,6766.2,6768.2c63.5,130.9,92.4,315.8,71.2,454.4c-42.3,256.1-17.3,227.2-1126.4,1340.1c-562.2,564.2-1057.1,1047.5-1099.5,1072.5C7501.6,5025.8,7307.2,5062.3,7120.4,5031.5z M8318.1,3439.1c641.2-643.1,995.5-1009,995.5-1034c0-53.9-6562.1-6614.1-6614.1-6614.1c-50.1,0-2050.7,1998.7-2050.7,2048.7c0,19.2,59.7,96.3,134.8,173.3l132.9,136.7l554.6-552.6c467.9-466,566.1-554.5,633.5-571.9c240.7-63.5,442.9,175.2,352.4,415.9c-9.6,28.9-263.8,298.4-562.2,598.8l-543,543l246.5,246.5L1842.6-926l292.7-292.7c298.5-294.6,375.5-352.4,469.8-352.4c136.7,0,279.2,125.2,308.1,265.7c25,121.3-21.2,190.6-337,510.3l-298.5,304.2l244.5,244.5L2766.8-1.7l292.7-292.7c161.7-159.8,321.6-304.2,356.2-321.6c225.3-111.7,489.1,125.2,410.1,367.8c-19.3,52-107.8,156-325.4,377.4L3202,433.4L3446.5,678l244.5,244.5l552.6-552.6c469.8-466,566.1-554.5,633.5-571.9c127.1-34.7,265.7,23.1,335,138.6c48.1,77,52,236.9,7.7,302.3c-17.3,27-271.5,288.8-564.2,583.4l-531.4,533.4l246.5,244.5l244.5,246.5l292.7-292.7c298.5-294.6,375.5-352.4,469.8-352.4c136.7,0,279.2,125.2,308.1,265.7c25.1,121.3-21.2,190.6-337,510.3l-298.5,304.2l273.4,271.5l271.5,273.4l304.2-298.5c319.6-315.8,389-362,510.3-337c194.5,38.5,310,234.9,246.5,410.1c-11.5,28.9-157.9,190.6-323.5,358.1L6030.6,3262l244.5,244.5l246.5,246.5l543-543c300.4-298.5,569.9-552.6,598.8-562.2c238.8-90.5,479.5,115.5,415.9,354.3c-17.3,65.5-107.8,163.7-571.9,629.6l-550.7,554.5l123.2,125.2c98.2,100.1,136.7,125.2,182.9,125.2C7314.9,4436.6,7438.1,4319.1,8318.1,3439.1z\"\/><\/g><\/g>\r\n<\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">MEASURMENTS<\/h5>\t\t\t\t\t\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1058413084\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/en\/support\/skin-color\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"utf-8\"?>\r\n<!-- Svg Vector Icons : http:\/\/www.onlinewebfonts.com\/icon -->\r\n<!DOCTYPE svg PUBLIC \"-\/\/W3C\/\/DTD SVG 1.1\/\/EN\" \"http:\/\/www.w3.org\/Graphics\/SVG\/1.1\/DTD\/svg11.dtd\">\r\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 1000 1000\" enable-background=\"new 0 0 1000 1000\" xml:space=\"preserve\">\r\n<metadata> Svg Vector Icons : http:\/\/www.onlinewebfonts.com\/icon <\/metadata>\r\n<g><g transform=\"translate(0.000000,511.000000) scale(0.100000,-0.100000)\"><path d=\"M3819.6,4070.6c-162.7-53.6-327.4-160.8-421.2-269.9l-67-78.5l-1305.7-9.6c-1244.4-9.6-1309.5-11.5-1397.6-47.9c-214.4-88.1-390.6-289.1-476.7-541.8l-44-128.3L101.6-20.7c-3.8-2954.1-3.8-3017.2,34.5-3164.7c88.1-350.3,325.5-595.4,652.8-673.9c181.9-42.1,8035.1-42.1,8238.1,0c216.3,45.9,400.1,149.3,578.2,325.5c158.9,157,235.5,283.3,273.8,451.8c13.4,51.7,21.1,559,21.1,1328.7c0,1370.8,0,1372.7-120.6,1615.8c-76.6,155.1-241.2,336.9-333.1,367.6c-38.3,11.5-109.1,17.2-162.7,11.5l-93.8-11.5l-47.9,109.1c-26.8,59.4-315.9,570.5-645.2,1133.4c-528.4,905.6-612.6,1039.6-721.8,1148.7c-135.9,135.9-308.2,233.6-478.6,270c-143.6,30.6-428.9,13.4-536.1-32.5l-84.2-38.3l-1053,599.2c-578.2,329.3-1100.8,618.4-1158.3,639.4c-78.5,30.6-162.7,44-308.2,49.8C3984.2,4114.6,3936.3,4108.9,3819.6,4070.6z 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href=\"\/en\/support\/owners-guide\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"utf-8\"?>\r\n<!-- Svg Vector Icons : http:\/\/www.onlinewebfonts.com\/icon -->\r\n<!DOCTYPE svg PUBLIC \"-\/\/W3C\/\/DTD SVG 1.1\/\/EN\" \"http:\/\/www.w3.org\/Graphics\/SVG\/1.1\/DTD\/svg11.dtd\">\r\n<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 1000 1000\" enable-background=\"new 0 0 1000 1000\" xml:space=\"preserve\">\r\n<metadata> Svg Vector Icons : http:\/\/www.onlinewebfonts.com\/icon <\/metadata>\r\n<g><path 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d=\"M674.2,398.6H312.5c-16.6,0-30-13.5-30-30.1c0-16.6,13.4-30.1,30-30.1h361.7c16.6,0,30.1,13.5,30.1,30.1C704.3,385.1,690.8,398.6,674.2,398.6z\"\/><path d=\"M500,534.9H312.5c-16.6,0-30-13.5-30-30.1c0-16.6,13.4-30.1,30-30.1H500c16.6,0,30.1,13.5,30.1,30.1C530.1,521.4,516.6,534.9,500,534.9z\"\/><\/g>\r\n<\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">OWNER'S GUIDE<\/h5>\t\t\t\t\t\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1952846395\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/en\/support\/certificate-verification\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" 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d=\"M813,990c-7.3,0-14.5-2.9-19.8-8.2L547.4,736c-10.9-10.9-10.9-28.6,0-39.5c10.9-10.9,28.6-10.9,39.5,0L799,908.5l16.5-58.9c2.6-9.4,10-16.7,19.4-19.4l58.9-16.5L722.3,642.3c-10.9-10.9-10.9-28.6,0-39.5c10.9-10.9,28.6-10.9,39.5,0l205.2,205.2c7,7,9.8,17.2,7.3,26.8c-2.5,9.6-9.9,17.2-19.5,19.8l-89.8,25.2l-25.2,89.8c-2.7,9.6-10.2,17-19.8,19.5C817.7,989.7,815.3,990,813,990z\"\/><path d=\"M187,990c-2.3,0-4.7-0.3-7.1-0.9c-9.6-2.5-17.2-9.9-19.8-19.5l-25.2-89.8l-89.8-25.2c-9.6-2.7-17-10.2-19.5-19.8c-2.5-9.6,0.3-19.8,7.3-26.8l205.2-205.2c10.9-10.9,28.6-10.9,39.5,0c10.9,10.9,10.9,28.6,0,39.5L106.2,813.7l58.9,16.5c9.4,2.6,16.7,10,19.4,19.4l16.5,58.9l212.1-212.1c10.9-10.9,28.6-10.9,39.5,0c10.9,10.9,10.9,28.6,0,39.5L206.8,981.8C201.5,987.1,194.4,990,187,990z\"\/><\/g>\r\n<\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">CERTIFICATE VERIFICATION<\/h5>\t\t\t\t\t\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-696966210\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/en\/support\/faq\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 46px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\n<!-- Generator: Adobe Illustrator 19.1.0, SVG Export Plug-In . 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